Terms and
Conditions

Art. 1 — Minimum accessibility requirements for the rental and driving of vehicles

Both the Customer, as the holder of the Rental Agreement, and each driver authorized to drive the Vehicle identified in the Rental Agreement, must comply with the identification and licensing procedures required by the Lessor, providing a valid identification document so a copy can be taken. Each driver of the Vehicle agrees not to provide false or incorrect information regarding their personal details, age, residential or home address, telephone number and email address, and to possess all legal requirements for a driving license.

Both the Customer and each authorized driver must be at least 21 years of age and hold a valid driving license from an EU/EFTA country eligible for the type of Vehicle rented, issued for a minimum of 12 months, which they must present together with their identity document. Any exceptions and/or authorizations for drivers under 21 must be requested and agreed upon prior to signing the contract. Customers residing in a non-EU country must hold a driving license from their country of origin and a valid license for international use, or one translated by an embassy or equivalent authority and legible in Latin characters. Rental access is permitted to persons under 25 and over 75, subject to a daily supplement for certain categories of Vehicles based on age groups, as indicated in the Trayectis Price List.

A credit card is required to rent the Vehicle, needed to make the corresponding security deposit. In any case, the Lessor has the right to refuse to enter into the Rental Agreement at its sole and undisputed discretion, without any obligation to provide the Lessee with a reason.

Art. 2 — Modalities, criteria, deadlines and payments for the rental reservation

Rental payments can be made using major credit cards, debit cards, cash or other payment methods previously agreed upon with the Lessor. Except in the case of prepaid rentals, the balance must be paid upon vehicle pickup, provided the advance payment was at least 50% of the total value of the service.

Reservations are accepted only based on the vehicle category selected by the Customer; model preferences are subject to the Lessor's availability. In the event of unavailability of the reserved vehicle, the Lessor may replace it with one of an equivalent or higher category; if the latter is unavailable, the replacement will be made with a lower category vehicle, with the rate recalculated accordingly. In the event of absolute unavailability, or if the Customer refuses to accept a vehicle other than the reserved category, the Lessor's sole obligation will be to refund the amount paid up to that point.

Any changes requested by the Customer regarding rentals booked on www.trayectis.com, by telephone or by email, are subject to availability and must be agreed upon in advance with the Lessor. Extension requests requiring the same Vehicle to be available for periods exceeding 30 days are not permitted.

Reservations made on the Lessor's website or booking engine will result in the full rental cost being charged to the payment card indicated by the Customer at the time of booking. The Customer may cancel such a reservation without any additional charge up to 7 days before the scheduled pickup date, via our Contact Us page. The amount paid online is 50% refundable if the cancellation is made within 7 days of the scheduled pickup; it is non-refundable if the pickup is scheduled within 3 days of the request, in the event of a "no-show", or in the event of a lack of accessibility requirements for the rental. Where available, the "Pay at Pickup" option can be used.

Trayectis is committed to honoring accepted reservations when the customer arrives at the pickup location on the confirmed day and time, with a maximum tolerance of 1 hour. Beyond that tolerance, Trayectis is no longer required to hand over the Vehicle. For pickups outside office hours, please contact Trayectis Customer Support to arrange pickup.

To confirm the reservation, the Customer undertakes to present their credit card (in their name) at the time of signing the Agreement, for the corresponding pre-authorization as a security deposit, according to the criteria set out in the Trayectis Price List (see the online section Security Deposit).

The purchase of any additional product or service is optional and at the Customer's discretion. Prices and features of extra services can be found in the Price List published on the website.

In the event of a rental agreement renewal through an OTA (Online Travel Agency) or rental broker, the contract itself is considered renewed with all ancillary products and services initially requested by the customer. By signing the Rental Agreement, the customer agrees to pay all costs associated with such renewal.

By signing the Rental Agreement, the Customer also authorizes the Lessor to charge the payment card presented for the security deposit with amounts corresponding to rental costs (e.g. excess mileage, extra days, tolls, accident and/or damage management fees, loss of accessories such as charging cables and systems) that may arise after the Vehicle is returned. The Lessor may request a deposit other than a credit card or supplement it with another form of security.

All rentals starting at airports and train stations are subject to additional airport and rail charges imposed by the relevant authorities. These are mandatory charges and cannot be waived.

Art. 3 — Vehicle insurance coverage

Each Vehicle is covered by RCA insurance in accordance with current laws, guaranteeing third-party liability coverage for persons, property (excluding property being transported) and animals (a person transported in the Lessor's Vehicle is treated as a third party); and by CDW (Collision Damage Waiver) and TP (Theft Protection) insurance, which partially limits the customer's liability for damage caused to the Vehicle during the rental period, provided no additional optional service limiting or extinguishing such liability has been purchased (see the different types available in the Vehicles & Services section). In any case, this insurance does not cover damage to tires, chassis, windows and the interior of the Vehicle (unless such damage results from an accident).

In the event of an accident, the Lessee must complete the Friendly Accident Report form (CAI Form) with the other party, available in the Vehicle or on our website (see Documents to Download), and send it to the Lessor's nearest agency within 24 hours of the event, or hand it in with the Vehicle upon return if this occurs within the same 24-hour period. If no accident occurred, the Lessee must still, upon returning the Vehicle, explicitly declare in writing that they have not suffered or caused any incident.

Art. 4 — Fuel management and refueling

The Lessee must return the Vehicle with the same amount of fuel present at the start of the rental. Otherwise, the Lessor will handle refueling, charging the Customer the cost of the "Refueling" service indicated in the Trayectis Price List (see Extraordinary Rates) plus the cost of the missing Eni-brand fuel.

For plug-in hybrid Vehicles, the customer agrees to return the Vehicle with fuel refueled only. Trayectis is not obligated to also provide a charged battery for these vehicles at delivery.

Art. 5 — Vehicle circulation and conditions of use

The Customer undertakes to maintain and use the Vehicle with the utmost care and diligence, respecting its purpose and characteristics as indicated in the registration document and within the limits established by law, and to:

1. not sublease the Vehicle;
2. not entrust driving to persons other than those authorized in the Rental Agreement;
3. not carry out any repair work on the Vehicle without the Lessor's written consent;
4. immediately inform the Lessor of any breakdown or anomaly, stopping use of the Vehicle;
5. refuel the Vehicle with the appropriate fuel and check fluid levels;
6. not drive under the influence of drugs, alcohol or other impairing substances;
7. take the utmost care of the Vehicle, avoiding leaving valuables visible inside;
8. only drive the Vehicle in Italy, unless authorized in writing or subscribed to the "Cross Border Card" service for the EU, Switzerland or the UK;
9. not use the Vehicle to transport contraband goods, explosive or polluting material;
10. not use the Vehicle for competitions, road tests or driving lessons;
11. not drive the Vehicle on roads unsuitable for its technical characteristics;
12. not use the Vehicle to push or tow another vehicle or trailer;
13. not use the Vehicle for any purpose in violation of laws or regulations;
14. promptly inform the Lessor of any report notified by an Authority;
15. not transport animals or substances that could damage the Vehicle (any extraordinary cleaning of the Vehicle will be charged to the Customer);
16. not use the Vehicle to transport people or goods for a fee, except commercial vehicles;
17. not smoke and not allow passengers to smoke inside the Vehicle;
18. report any entry into a restricted traffic zone with electric or hybrid Vehicles.

The Lessor reserves the right to repossess the Vehicle at any place and time in the event of a breach of this article.

Art. 6 — Acceptance and return of the vehicle

The Lessor delivers the Vehicle to the Lessee complete with all legally required accessories and documentation, in verified good mechanical and general condition.

The Lessee agrees to return the Vehicle, with its accessories and documents, at the times and places indicated in the Handover Report, in the same condition in which it was delivered (including cleanliness), taking into account wear proportional to the duration of the rental. Upon return, the Lessee is responsible for checking the Vehicle's condition together with the Lessor and signing off on any discrepancies. If joint verification is not possible, the Customer expressly authorizes the Lessor to charge the cost of managing and repairing any damage or missing items found on the Vehicle, even after its return and even if not reported at the time of delivery.

If the Vehicle is returned outside the Agency's opening hours, the rental will be deemed concluded only once the Agency reopens and actually receives the Vehicle, both for pricing purposes and for liability related to its possession.

If the Vehicle is not returned at the location and time indicated (more than 59 minutes after the deadline), the Customer agrees to pay, as a penalty, the "Standard Rate" for daily rental for each day of delay, without prejudice to any greater damages. Once the tolerance period has elapsed, rates subject to time limits (weekends, holidays, promotions) no longer apply and the "Standard Rate" will be charged instead. If the Vehicle is returned to a Lessor Agency other than the pickup location, the fees established for drop-off at a different location will apply, plus any management costs.

In the event of breakdown or at the Lessor's request, the Vehicle must be returned to any Lessor Agency, which will replace it subject to availability, except for the Lessor's right not to provide a replacement Vehicle in the event of insolvency, theft, fire, negligence or a serious accident attributable to the Lessee.

If the documents, registration plate or keys of the Vehicle are not returned, the Customer will be required to pay, as a penalty, the cost of their reissuance plus the corresponding management fees.

Any claim against the Lessor must be submitted within 10 days of the Vehicle's return and/or the Agreement's closing, otherwise the right lapses. If the Vehicle is returned before the date or time indicated in the Agreement, no refund will be given for unused rental days or hours.

Art. 7 — Customer responsibilities

The Customer is responsible for any damage, theft or fire occurring to the Vehicle, as well as fines and any other charges arising from violations of the Highway Code, tolls, parking costs, and generally any amounts related to use of the Vehicle during the rental, including administrative fees for handling related procedures. This does not prevent the Customer from proving that such violations and/or damage were due to causes not attributable to them; this clause does not reverse the burden of proof or exclude the possibility of raising exceptions under the law.

Trayectis' damage management policy is explained in the Economic Responsibility section. The value of the Vehicle is determined based on the price listed in the Quattroruote publication at the time of the incident, unless the incident occurs within the first six months of the Vehicle's registration, in which case the new price list value will be used as reference. The Lessee's liability extends to repair costs, loss of value of the Vehicle, loss of rental income for failure to return the Vehicle on time, towing and storage costs, and administrative costs for handling any claim arising from damage to the Vehicle or an accident.

In the event of breakdown, the Customer must contact the Roadside Assistance Service indicated in the documentation in the glove compartment, or via the Contacts page. This service is at the Customer's expense, unless optional assistance services have been purchased.

Excluded from coverage and liability limitations are cases of intent or gross negligence (including driving under the influence), damage caused intentionally or through negligence, damage to the Vehicle's interior, roof, damage caused by protruding or roof-covering objects or by a failure to properly assess the Vehicle's height, damage to the clutch kit or from excessive engine revs, damage resulting from incorrect refueling or charging, theft of tires and/or rims, breakage of components due to unauthorized use on roads in poor condition, and damage caused by non-compliance with Article 5.

In the event of theft and subsequent recovery of the Vehicle, compensation owed by the Customer will be determined by applying the daily "Standard Rate" until return, plus compensation for any damage suffered. In all cases of theft, fire or vandalism, the Customer must file a report with the competent authorities within 24 hours and hand in a copy along with the Vehicle keys to the nearest Agency. If the report documentation and keys are not returned within that period, the Customer will be liable for the full insured value of the Vehicle. In the event of total theft, the Customer will always be required to compensate the Lessor for the cost of a full tank of fuel; in the event of partial theft, up to the maximum Theft Liability amount indicated in the Agreement.

In the event of an accident, even without damage to the Vehicle, the Customer must report it to the nearest Agency within 24 hours and complete the CAI form, otherwise any coverage or liability limitation in the Customer's favor becomes void. If the Customer submits a CAI form signed by both parties with a clear assumption of liability solely by the other party, the financial liability under the Agreement may not be charged to the Customer.

Due to the resulting increase in insurance costs, in the event of a passive accident or insolvency, a global penalty indicated in the Price List must be paid, without prejudice to greater damages, even if the Customer has purchased liability limitation/exclusion services. In the event of seizure or administrative impoundment of the Vehicle, the Customer agrees to pay the Lessor, in addition to the agreed rental fee, an amount equal to the daily "Standard Rate" until the seizure is released and the Vehicle is returned.

Art. 8 — Agreement on behalf of third parties and joint liability

Anyone entering into the rental agreement on behalf of a third party is jointly and severally liable with that third party for the full performance of all obligations contained in the agreement, without benefit of prior execution. All customers and/or additional authorized drivers and credit card holders will be jointly and severally liable for all obligations of the Rental Agreement holder.

Art. 9 — Force majeure

Neither party will be liable for failure to perform its obligations under this agreement if it can prove that the failure was caused by an event beyond its control, that it was not reasonable to have anticipated such an event when entering into the Agreement, and that it was not reasonably possible to avoid or remedy the event or its effects.

Art. 10 — Charges and methods

The Customer is required to pay the Lessor the rental rate determined at the time of booking, as well as any amount owed for: recovery of the Vehicle not returned to the agreed location; financial penalties for Highway Code violations committed during the rental; refueling service, after-hours returns, surcharges and penalties. Damage charges are notified within 3 business days of return, with the Customer given 5 business days to accept or dispute the amount via email; if no dispute is received within that period, the notified amount will be charged. In the case of severely damaged Vehicles, the Customer will also be charged an amount for technical downtime, calculated as the days of the certified technical estimate multiplied by the "Standard Rate" of the Vehicle's category.

In the event of a traffic fine being detected, the Lessor will provide the driver's details to the competent authorities; the fine must be paid directly by the Customer to the authority that issued it.

Art. 11 — Use of satellite devices

For security reasons, some Vehicles may be located using GPS devices from the Lessor's third-party providers, to protect them from theft or fraud. Data (location, speed, acceleration, trip statistics) is retained for a maximum of 10 years after the agreement expires, after which it is automatically deleted. The Lessor reserves the right to share such data with judicial authorities, insurance companies, law firms and companies specializing in theft and accident management.

Art. 12 — Electric vehicles and plug-in hybrids

Trayectis guarantees, as standard equipment on fully electric Vehicles, a public charging cable; the absence of a home charging system will be noted on the departure form. For plug-in hybrid Vehicles, such equipment is not guaranteed as standard, unless otherwise noted. In the absence of specific notice on the departure form, the Vehicle is deemed to be delivered with both items (public charging cable and home charging system).

In the event of damage or loss of the delivered equipment, the Customer authorizes a charge to the credit card presented as the security deposit, according to the amount indicated in the "Damage Table" published in Economic Responsibility.

For Electric Vehicles, the Customer authorizes Trayectis to charge any overtime parking fees billed to Trayectis by the charging system operator, if the Vehicle remains connected for charging beyond the maximum time allowed without additional parking charges, as indicated in the price list for the AC and DC charging systems used by the service.

Art. 13 — Termination clause

Violation of the provisions of Articles 1, 2, 3, 4, 5, 6, 7 and 10 entitles the Lessor to terminate the agreement pursuant to Article 1456 of the Italian Civil Code, with a right to compensation for any additional damages.

Art. 14 — Data processing

Pursuant to Legislative Decree 101/2018, the Customer's personal data will be processed for: performance of contractual and legal obligations; pre-contractual economic/financial evaluation; verification of payment methods; communication to public authorities in the event of violations; communication to domestic and foreign suppliers involved in performing the agreement; and sending commercial and promotional communications. Providing data for the first purposes is mandatory to perform the agreement; providing it for commercial communications is optional.

Art. 15 — Contractual modifications

No modifications may be made to these General Conditions without the consent of a Lessor representative holding appropriate written authority.

Art. 16 — Applicable law and exclusive jurisdiction

The rental relationship is governed by the law of the Italian Republic. For all disputes relating to the Contractual Documentation, without prejudice to the jurisdiction of the consumer court, the Court of Vicenza has exclusive jurisdiction.

Art. 17 — Translation

In the event of doubt or differences in interpretation, the Italian version prevails over the Spanish, English or any other version, as it expresses the exact intention of the parties. The text in another language, available upon the Customer's request, represents a mere literal translation.

Art. 18 — Interpretation

If any provision of the Agreement is deemed invalid or unenforceable, in whole or in part, it shall be severed and the Agreement shall remain valid and effective for the remaining provisions.

Art. 19 — Address and communications

For all legal purposes, the Customer declares that they elect domicile at the address provided to the Lessor in the Rental Agreement. Unless otherwise indicated, communications between the parties regarding the agreement will be sent to the email address provided by the Customer.